Privacy Policy

1. Introduction

Plumber of Virginia Beach ("Company", "we", "us", or "our") respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. This policy describes the types of information we may collect from you or that you may provide when you visit our website or otherwise interact with us, and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

• On our website and landing pages.
• Through online booking forms, contact forms, or email communications.
• Over the phone when you call our office or dispatch line.
• In person when our technicians visit your home.

It does not apply to information collected by any third party, including through any application or content that may link to or be accessible from our website. If you do not agree with our policies and practices, your choice is not to use our website or services.

2. Information We Collect

We collect several types of information from and about users of our website and customers, including information:

2.1 Personal Information You Provide

While using our website or services, we may ask you to provide certain personally identifiable information that can be used to contact or identify you ("Personal Information"). This may include:

• Name, address, city, state, and ZIP code.
• Phone number and email address.
• Details about your property and plumbing issue.
• Scheduling preferences and service history.
• Payment-related information (processed securely through third-party providers).

2.2 Automatically Collected Information

When you access our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address, browser type, and operating system.
• Referring website or source (for example, search engine or ad).
• Pages viewed, links clicked, and time spent on our website.
• Date and time of visits and other usage statistics.

This information is used in aggregate form and does not by itself identify you personally. It helps us understand how visitors use our website and improve our content and services.

2.3 Information from Third Parties

We may receive information about you from third parties such as online booking platforms, lead providers, review platforms (e.g., Google), or financing partners, but only where they are legally permitted to share such information and only to the extent needed to provide or coordinate services you have requested.

3. How We Use Your Information

We use the information we collect about you or that you provide to us for a variety of business purposes, including to:

• Provide, schedule, and complete plumbing services at your property.
• Respond to your inquiries, service requests, and customer support needs.
• Send appointment confirmations, reminders, updates, and follow-up communications.
• Process payments and provide invoices or receipts through secure third-party processors.
• Improve our website, services, customer experience, and marketing efforts.
• Carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
• Comply with applicable legal requirements and regulations.

3.1 Marketing & Communications

We may use your contact information to send you limited marketing communications about our services, promotions, or updates we believe may be of interest to you. You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions included in the message or by contacting us directly.

3.2 Legal Basis for Processing (Where Applicable)

Where required by law, we process your Personal Information only when we have a valid legal basis, such as your consent, the performance of a contract with you, compliance with a legal obligation, or our legitimate business interests (such as improving our services and communicating with customers).

4. Sharing and Disclosure of Information

We do not sell your Personal Information. We may share your information with third parties only in the following limited circumstances:

• Service providers: With trusted vendors and contractors who assist us in operating our business (for example, scheduling, dispatch, payment processing, financing, or marketing services), and who are bound by contractual obligations to keep your information confidential and use it only for the purposes for which we disclose it.
• Legal requirements: To comply with any court order, law, or legal process, including responding to any government or regulatory request.
• Protection of rights: To enforce or apply our terms of service and other agreements, including for billing and collection purposes, or if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of our customers, our technicians, or others.
• Business transfers: In connection with a merger, sale, restructuring, or other transfer of some or all of our assets, where customer information held by us is among the assets transferred.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies (such as pixels and scripts) to enhance your browsing experience, understand how you use our site, and support our marketing efforts.

5.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They help the site remember your actions and preferences over time so you do not have to re-enter them whenever you return to the site.

5.2 Types of Cookies We May Use

• Strictly necessary cookies: Required for the website to function properly (for example, form submissions or security).
• Performance and analytics cookies: Help us understand how visitors use our website so we can improve content, navigation, and overall experience.
• Functionality cookies: Remember your preferences and settings to provide a more personalized experience.
• Advertising or remarketing cookies: May be used to deliver relevant ads to you on other websites and measure the performance of our advertising campaigns.

5.3 Your Choices About Cookies

Most web browsers automatically accept cookies, but you can typically modify your browser setting to decline cookies if you prefer. If you choose to block or delete cookies, some parts of our website may not function properly. You may also be able to opt out of certain third-party analytics or advertising cookies using their own opt-out tools or industry-wide resources.

6. Data Security and Retention

We use reasonable administrative, technical, and physical safeguards designed to protect your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain Personal Information for as long as necessary to fulfill the purposes for which it was collected, to meet our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we may delete it, anonymize it, or securely store it in a way that it cannot be used to identify you.

7. Your Choices and Privacy Rights

Depending on where you live, you may have certain rights regarding your Personal Information, subject to local laws. These may include the right to:

• Request access to the Personal Information we hold about you.
• Request that we correct or update inaccurate or incomplete information.
• Request deletion of your Personal Information, subject to legal or contractual obligations.
• Object to or restrict certain types of processing, including direct marketing.
• Withdraw consent where our processing is based on your consent.

To exercise any of these rights (where available), please contact us using the contact details provided in the “Contact Us” section below. We may need to verify your identity before fulfilling certain requests.

8. Children's Privacy

Our website and services are intended for use by adults and are not directed to children under the age of 13. We do not knowingly collect Personal Information from children under 13. If we become aware that we have collected Personal Information from a child under 13 without verified parental consent, we will take steps to delete that information as soon as reasonably possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will post the updated policy on this page and update the "Last Updated" date below. Your continued use of our website or services after we make changes is deemed to be acceptance of those changes.

10. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or your interactions with us, please contact us using one of the methods below: